At 888new, user privacy is not merely a legal obligation — it is a genuine commitment. This document explains exactly how we collect, use, store, and protect your personal information as a user of our platform.
888new operates as an online gaming platform that prioritises user safety and trust. As part of our operations, we process certain personal information shared by users when registering, using our services, or interacting with our platform. This Privacy Policy explains exactly what we collect, why it is needed, and how it is protected.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. This means you have clear rights over your information, and we cannot use your data arbitrarily without a legitimate and transparent basis.
By using the 888new platform — whether via the website or mobile App — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.
Our Commitment: 888new does not sell, rent, or trade users' personal information to third parties for marketing purposes without your explicit consent.
We collect various categories of information depending on how you interact with the platform. All data collection is carried out on a minimum-necessity basis — we only request what is strictly required to provide a safe, high-quality service.
| Data Categories | Example Information | Resources |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Provided by user (KYC) |
| Contact | Mobile phone number, email address | Provided during registration |
| Financial | Bank account number, deposit/withdrawal records | Provided during transactions |
| Technical | IP address, device type, web browser, OS | Collected automatically |
| Usage | Game history, activity logs, platform preferences | Generated during usage |
| Communications | Customer support logs, feedback | Provided during communications |
We do not collect sensitive information such as biometric data, medical records, or political affiliations. Information collected automatically (such as IP addresses and device data) is used solely for security purposes and to improve the user experience.
Every piece of information we collect has a specific and legitimate purpose. Below are the primary uses of your data on the 888new platform:
888new does not use your personal data to make automated decisions that affect your rights without appropriate human oversight.
In accordance with Malaysia's PDPA 2010, 888new only processes your personal data on valid legal grounds. We do not process your data arbitrarily — every instance of processing must have a clear justification:
888new does not share your personal information with third parties except in limited and lawful circumstances. The following are the parties who may receive portions of your data, and the reasons why:
All third parties working with 888new are required to meet data protection standards equal to or higher than our own privacy policy. We do not permit third parties to use your data for their own purposes outside the scope of services they provide to us.
Guarantee: 888new has never and will never sell users' personal information to advertisers, data brokers, or any third party for commercial purposes.
Protecting your data is our top technical priority. 888new invests in high-grade security infrastructure to keep your information safe at every stage — in transit, in processing, and in storage.
While we do everything within our power to protect your data, no system is 100% impenetrable. We encourage users to also take responsibility for their account security by using strong passwords and not sharing their login credentials.
The 888new platform uses cookies and similar technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you use our website or app.
You can manage or delete cookies through your web browser settings. Please note that removing essential cookies may affect platform functionality. The 888new mobile App uses local storage technology similar to cookies for the same purposes.
888new does not retain your personal data longer than necessary. Retention periods vary by data category and applicable legal requirements:
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to your identity. If you request account closure, this process will begin once all legal obligations have been fulfilled.
Under the PDPA 2010 and international data protection standards, you have the following rights regarding your personal information held by 888new:
To exercise any of the above rights, contact our privacy team via live chat or email. We will respond to requests within 30 calendar days. In complex cases, this period may be extended to 60 days with notice to you.
The 888new platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal information from minors.
If you believe that someone under the age of 18 has registered an account using a false identity or an adult's identity without authorisation, please contact us immediately. We will investigate and close the account within 24 hours, and promptly delete all associated data.
Our KYC process is specifically designed to detect and prevent registration by minors. Any account suspected of belonging to a minor will be suspended immediately pending verification.
This Privacy Policy may be updated from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.
When we make significant changes, we will notify you via in-app notification or your registered email at least 14 days before the changes take effect. For minor changes that do not affect your fundamental rights, we may only update the "Last Updated" date at the top of this document.
Continued use of the 888new platform after any Privacy Policy changes take effect constitutes acceptance of those changes. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO) team:
For more information on how we handle responsible gaming and broader user protection, please visit the Responsible Gaming us. You may also review our Terms and Conditions for a full overview of our service agreement.
We believe users should know their rights. Here is a summary of the protections you enjoy as a 888new member.
Request a copy of all personal data we hold about you at any time, free of charge.
If any information in your account is inaccurate, we will correct it within 72 hours of your request.
Request deletion of your data when it is no longer required, subject to applicable legal obligations.
Receive your data in a machine-readable format for transfer or personal storage.
Unsubscribe from all marketing communications at any time with a single click in your account settings.
Our team is available to assist with any data privacy enquiries via live chat at any time.
World-class security infrastructure protecting every piece of information you entrust to us.
All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same standard used by international banking institutions.
Our data processing operations fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a Malaysian user are always upheld.
Two-factor authentication is available and encouraged for all accounts. With 2FA enabled, no one can access your account even if your password is compromised.
Our automated monitoring system detects suspicious activity on your account in real time and will notify you immediately if any unusual access is detected.
Only staff who genuinely require access to specific data are permitted to view it. All access is logged and periodically audited by the internal security team.
The 888new platform undergoes periodic third-party security audits to ensure our data protection standards remain current and effective.